Dear All Call or SMS or e-mail to : support@dndiptv.com , For US & Canada :+18333666087 , For Europe ,EU Country & United Kingdom : +447908687858 ,For WhatsApp use : +447908687858 , For Telegram use : +447788177490 We ask everyone when you place an order including the trial send with what device or App for watching IPTV use & MAC address of device MAG & Enigma and etc. If you do not, we will send you a standard M3U link username and password. We do our best to fulfill orders and tests as quickly as possible as well as maintenance within minutes but sometimes it can take 24 hours as well as on weekends and holidays Thank you all for your patience & cooperation. Best Regards Support Team DNDIPTV.COM